1. Financial security 

Millington Travel (The Company) is a trading name of The Independent Travel Company Ltd. Millington Travel are members of ABTA (The association of British Travel Agents No.D7129). The Company's air holiday's are also ATOL Protected either by the tour operator shown on your invoice or since we hold an Air Travel Organisers Licence granted by the Civil Aviation Authority (ATOL5690). In the unlikely event of our insolvency or the insolvency of your tour opperator the CAA will ensure that you are not stranded abroad and will arrange to refund any money that you have paid to us for advance booking, For further information visit the ATOL website at 

2. Payments 

Deposits are required at the time of reservation and are non refundable. Full payments or balances are usually due 10 weeks prior to departure. Failure to pay the balance payment may result in the cancellation of your travel arrangements and loss of all payments made to that date. It is the liability of the customer to pay balances by the due date specified on the confirmation invoice. 

3. Price guarantees 

All travel arrangements paid for in full are guaranteed against surcharges. The Company is unable to guarantee the price of travel arrangements secured with a deposit only. Although highly unlikely, changes in prices can occur due to changes in taxes, exchange rates and fuel costs as well as other factors. Increases due to taxation and fuel surcharges will be passed on to the customer even if your travel arrangements have been paid in full. 

4. Cancellations 

ALL cancellations need to be advised in writing and all documents returned to the Company. Upon receipt of these items a cancellation invoice will be posted to you. Cancellation charges for flight, hotel and car hire reservations, unless stated to the contrary in writing are: 

Cancellations notified prior to ticket/document issue and 10 weeks before departure: LOSS OF DEPOSITS. 

Cancellations notified after ticket/document issue or within 10 weeks of departure: 100% CHARGES APPLY. 

Please note that certain tickets need to be issued at the time of booking which can be up to 11 months before departure and are totally non refundable. Partial cancellations may result in the per person price increasing for the remaining passengers. Charges relating to partial cancellations will be calculated upon request. 

5. Amendments 

Where amendments to reservations are permitted the Company will charge £25.00 per person above any costs charged by the Tour Operator, Airline, Hotel, Car Rental Company or any other travel supplier unless otherwise agreed in writing by The Company. Amendments and cancellations to reservations whilst away are the sole responsibility of the customer and in normal circumstances refunds will not be paid for unused or cancelled travel arrangements. 

6. If The Company or Operator Cancel Your Holiday Although it is unlikely, The Company and other tour Operators reserve the right in any circumstances to cancel your holiday if more than 8 weeks prior to departure, in which event you will be refunded all monies paid. Travel arrangements cancelled within this period will be for reasons of force majeure in which event you will be offered alternative arrangements or a full refund. 

7. Complaints and disputes 

In spite of all due care and attention to your travel arrangements, problems do occasionally occur. Problems and complaints whilst away should be notified to the Operators representative or directly to the Airline or travel supplier. Should none of these be available then you should immediately contact The Company in order that the problem may be rectified whilst you are away. In the unlikely event that the problem does not get resolved and you wish to complain to the Operator or to The Company then you must detail your grievance in writing within 28 days of your return. Failure to follow the above procedures will absolve the Company of all responsibility in the settlement of any subsequent related claim. Should a problem or complaint not be dealt with amicably, the customer may be referred to arbitration under a special scheme organised by ABTA. Details of this scheme can be obtained from ABTA. 

8. Product accuracy 

Details relating to all travel arrangements are correct to the best of our knowledge at the time of reservation. Airlines work under "Condition of Carriage" which affords them the right to change flight timings, routings and aircraft types and seating configuration. Likewise, facilities at hotels may also change. In all circumstances the Operators liability and The Company's liability shall be limited to advising, where possible, any major changes and to offer assistance in ensuring your travel arrange-ments are not inconvenienced or disrupted. 

9. Documentation 

It is the client's responsibility to obtain necessary passports, visas, driving licences, health certificates and all other necessary documentation required for travel to any country that they need to travel via or to in their travel itinerary reserved through The Company or Operator. The Company will provide general guidance where possible but the customer MUST make appropriate enquiries with the relevant authorities. Where more than one passenger is travelling this responsibility lies with the lead named person (first name on the Company's invoice). The Company can only provide guidance on Health information. It is the customer's responsibility to ensure that all health criteria for countries to the visited have been met. Please call the medical line number listed below and contact your GP or further informedion. 

10. Travel Insurance 

It is not manaaiory -co be insured on travel arrangements booked with The Company. We do however strongly recommend customers purchase travel insurance organised by the The Company through our insurance agents. Where insurance has been purchased through the Company we will endeavour to assist where possible with questions relating to cover details. The schedule of cover and terms and conditions relating to this are set out in a leaflet provided with the policy and these should be read prior to travel. Failure to declare all material facts may result in the cancellation of your policy and in claims not being met by insurers. It is the responsi-bility of the customer to ensure corroborative evidence is collected from the airline, police, or local representative etc In order that your claim can be considered. 

11. Car Hire 

All car hire provided by the Company is done so on the condition that drivers are a minimum of 21 years * of age and hold a current clean driving licence and that the named driver has a valid credit card registered in his or her name. Refunds will not be paid to customers who are unable to hire their vehicle due to the failure of the above conditions *Other conditions may apply 

12. Special Requests The Company will do all possible to assist customers' special requests such as seating, vegetarian meals, airport assistance, specific hotel rooms etc. and these requests will be passed on to our suppliers. The Company is not however responsible for any requests that are not met and we will not accept bookings on the condition of special requests being met. 

13. Credit Cards 

The Company reserve the right to charge customers for the use of credit cards. Credit cards must be registered to the lead passenger on all tickets and confirma-tions will be sent to the credit card holders registered address. We strongly recommend that all customers travelling to North America have a credit card. 

14. Force Majeure 

This shall include but not be limited to acts of God, acts of Government, war or threat of war, terrorist activity, riots, epidemics, civil strife, strikes, closure of airports or similar events beyond the control of the Company. 

GENERAL INFORMATION a. Luggage Allowance Low Cost and Holiday Charter Airlines 

Many airlines do not include any free luggage allowance. If you wish to check in any bags and have not advised us already then please do so. There is often a charge for checked in luggage and the weight restricted to between 15kgs - 20kgs. 

You will also be allowed 1 piece of free hand luggage. This must comply to the airlines rules and be able to fit in to the overhead lockers. The airlines can refuse to take luggage that is over weight or does not fit in to the overhead lockers. 

Scheduled Airlines 

Many airlines vary on their free luggage allowance but generally you will be allowed 1 piece of free checked in luggage. The weight should not exceed 23kgs. You will also be allowed 1 free pice of checked in luggage as per the information above. 

For all information relating to Golf Clubs, surf boards or other similar items then please refer to your airline. 

b. Airport and Hotel Check In 

Check in times vary between airport and airlines used. Generally you should check in at least 3 hours prior to departure for international flights and 2 hours prior to departure on domestic flights. Reserved seat numbers are never guaranteed by airlines and emergency exit row seating is only allocated on the day of departure at the check in desk to persons over 16 years of age and who are 100% physically fit. Unless travelling with British Airways or told otherwise all passengers should re confirm their onward or return flights with the airline locally. Most airlines will advertise toll free contact numbers in local telephone directories. With regard to hotel check in — this is normally 3pm and 11am for check out. These times may vary from hotel to hotel and each hotel reserves the right to alter these times. 

c. Travel documents 

The Company will endeavour to dispatch all documents to the customer at least 14 days prior to departure. Due to exceptionally busy periods and delays with the post office it may however not always be possible to achieve this. Once you receive your documents you should check that all of the details are correct and contact us prior to departure should you be unsure of anything to do with your travel arrangements. 


It is really important that you have checked the enrty requirements for the destination(s) you are visiting. Some countries require your passport to have at least 6 month validity from the date you return to the UK. Some visa applications can take several weeks to process. As the majority of travel arrangements bookable on this site are non changeable and non refundable it is vital that you check before you book.

Millington Travel will not be liable for any additional costs incured as a result of failure to meet a country's entry requirements. Our staff can provide advice and guidelines or you may wish to visit the UK Foreign Office website for more information. 




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