ATOL TERMS & CONDITIONS

Millington Travel is a trading name of The Independent Travel Company Limited. Registered office: 7 Market Street, Leicester, LE1 6DN. VAT Number: 620031804 Company Number: 02780974. Your booking is subject to our terms and conditions shown overleaf. All monies paid by you for the above travel arrangements are fully protected by the civil aviation authority under our ATOL licence 5690.

Booking Terms & Conditions

Millington Holidays (The Company) is a trading name of The Independent Travel Company Ltd . These conditions form part of the contract between The Company and the person making the booking (you), and you are deemed to be acting on behalf of everyone named on the booking confirmation. The contract between us will exist when we issue your confirmation showing the receipt of your payment. Please check all details carefully and advise us immediately of any error. 

1. Financial Protection

 One of the benefits of booking with Millington Travel is that you have financial protection.To understand this further please read the below information.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2. Booking & Payment

Please telephone us or call in to one of our shops should you wish to make a booking. We will require a non refundable deposit at the time of booking of up to £200 per person. The deposit required can vary from time to time dependent upon the holiday and in these cases we will advise you of the amount required. You will be required to pay the balance of the holiday cost to us 10 weeks prior to your departure date. Failure to make this payment will result in the cancellation of your holiday arrangements and the subsequent loss of your deposit. Although we do employ a system to remind customers of the balance due date, the liability remains with you to make sure that the balance due date is met. In some cases we are unable to except a deposit and the full payment will be required at the time of bookng.

3. Pricing & Surcharges

Prior to booking we reserve the right to alter and change upwards or downwards the prices advertised for any of the Company’s tours or holidays. Once we have issued you a booking confirmation then we will guarantee the price except for errors or omissions or due to airline fuel supplements or Government or Airline or Airport taxation. In these circumstances then we will issue a further confirmation showing the new price. If your price increases by 10% or more then we will offer you the right to cancel with a full refund, otherwise you are bound by the terms and conditions set out in this document. If you choose to cancel due to a 10% price increase then you will notify us within 14 days of the issue date shown on the revised booking confirmation. A 2% charge will be levied to all customers who choose to pay by credit cards. We do not charge for debit cards. We reserve the right to refuse third party credit cards.

4. If you change your booking.

Where amendments and alterations are made to existing bookings The Company will levy a charge of £25 per person per amendment made above any charges levied by the airline, hotel or other suppliers of your holiday arrangements. Where a component part of your arrangements is cancelled, a higher cancellation or amendment charge may be made. Please note that the cancellation of certain parts of your arrangements may result in your entire tour or holiday being cancelled and the applicable cancellation charges will be incurred by you. Please also note that you may not be able to change your flight reservation without incurring a 100% cancellation fee. If you make changes to your holiday after departure we will not refund any unused component part that you do not use or that you cancel and any charges involved in the changes will be paid for by you.

5. If we change your booking.

We reserve the right to make alterations to your booking – either significant or minor ones. Minor ones may be made at any time and we will advise you as soon as possible following the alteration. Minor changes involve a change to an alternate airline not involving a flight delay of more than 12 hours, a change of aircraft type or flight times not involving more than 12 hours difference and a change of accommodation to a similar standard in a similar location. If we have to make a major significant alteration to your booking such as a change of departure airport, change of flight times by more than 12 hours or alteration to a lower standard of accommodation then you will be advised as soon as

possible and you can then choose to either:

a. Accept the change

b. Accept alternate arrangements to the ones proposed

If you choose a more expensive alternative then you will pay the difference.

In the event of alterations after departure we will try to organise suitable alternatives or return you to the UK. We also reserve the right to cancel your holiday all together if more than 10 weeks prior to departure. In these circumstances an alternate holiday will be offered or a full refund provided. If a significant change is made following the full payment of your holiday then we will offer compensation as set out in

the table below.

More than 56 Days NIL

43 – 56 £10

29 – 42 £20

15 – 28 £30

0 – 15 £40

6. Cancellations

All cancellations need to be advised to The Company in writing and all documents returned to us. We will advise the cancellation charge to you and post to you a cancellation invoice. Our cancellation charges unless stated otherwise are calculated on when we receive written confirmation from you that you wish to cancel your holiday or travel arrangements.

70 Days or more Deposit Only

57 – 70 Days 30%

36 – 56 Days 50%

0 – 35 Days 100%

If the cancellation is covered by the terms and conditions of your insurance policy, you may then be able to reclaim these charges.

7. Complaints and disputes

In spite of all due care and attention to your travel arrangements, problems do occasionally occur. Problems and complaints whilst away should be notified to the Operators representative or directly to the Airline or travel supplier. Should none of these be available then you should immediately contact The Company in order that the problem may be rectified whilst you are away. In the unlikely event that the problem does not get resolved and you wish to complain to the Operator or to The Company then you must detail your grievance in writing within 28 days of your return. Failure to follow the above procedures will absolve the Company of all responsibility in the settlement of any subsequent related claim. Should a problem or complaint not be dealt with amicably, the customer may be referred to arbitration under a special scheme organised by ABTA. Details of this scheme can be obtained from ABTA.

8. Product accuracy

Details relating to all travel arrangements are correct to the best of our knowledge at the time of reservation. Airlines work under “Condition of Carriage” which affords them the right to change flight timings, routings and aircraft types and seating configuration. Likewise, facilities at hotels may also change. In all circumstances the Operators liability and The Company’s liability shall be limited to advising, where possible, any major changes and to offer assistance in ensuring your travel arrangements are not inconvenienced or disrupted. Please note that where seat numbers are reserved, these are neither guaranteed by the airline or by the company.

9. Documentation

It is the client’s responsibility to obtain necessary passports, visas, driving licences, health certificates and all other necessary documentation required for travel to any country that they need to travel via or to in their travel itinerary reserved through The Company or Operator. The Company will provide general guidance where possible but the customer MUST make appropriate enquiries with the relevant authorities. Where more than one passenger is travelling this responsibility lies with the lead named person (first name on the Company’s booking confirmation). The Company can only provide guidance on Health information. It is the customer’s responsibility to ensure that all health criteria for countries to the visited have been met.

10. Travel Insurance

It is not mandatory to be insured on travel arrangements booked with The Company. We do however strongly recommend customers purchase travel insurance organised by the The Company through our insurance agents. Where insurance has been purchased through the Company we will endeavour to assist where possible with questions relating to cover details. The schedule of cover and terms and conditions relating to this are set out in a leaflet provided with the policy and these should be read prior to travel. Failure to declare all material facts may result in the cancellation of your policy and in claims not being met by insurers. It is the responsibility of the customer to ensure corroborative evidence is collected from the airline, police, or local representative etc In order that your claim can be considered.

11. Car Hire

All car hire provided by the Company is done so on the condition that drivers are a minimum of 21 years of age and hold a current clean driving licence and that the named driver has a valid credit card registered in his or her name. Refunds will not be paid to customers who are unable to hire their vehicle due to the failure of the above conditions.*Other conditions may apply

12. Special Requests

The Company will do all possible to assist customers’ special requests such as seating, vegetarian meals, airport assistance, specific hotel rooms etc. and these requests will be passed on to our suppliers. The Company is not however responsible for any requests that are not met and we will not accept bookings on the condition of special requests being met.

13. Credit Cards

The Company reserve the right to charge customers for the use of credit cards. Credit cards must be registered to the lead passenger and all tickets and confirmations will be sent to the credit card holders registered address. We strongly recommend that all customers travelling to North America have a credit card.

14. Force Majeure

This shall include but not be limited to acts of God, acts of Government, war or threat of war, terrorist activity, riots, epidemics, civil strife, strikes, closure of airports or similar events beyond the control of the Company.

15. Law and Jurisdiction

This contract is made on the terms of these booking conditions which are governed by English law and the jurisdiction of the English courts. You may however chose the law and jurisdiction of Scotland and Northern Ireland if you wish.

16. Data Protection

To make your booking we will need to use information you have supplied to us such as full name, address and telephone number and will need to pass this on to relevant suppliers airlines and hotels. We will only pass on such information as is necessary to make your booking and we retain information no longer than is required.

GENERAL INFORMATION

a. Luggage Allowance

Low Cost and Holiday Charter Airlines: 

Many airlines do not include any free luggage allowance. If you wish to check in any bags and have not advised us already then please do so. There is often a charge for checked in luggage and the weight restricted to between 15kgs - 20kgs. You will also be allowed 1 piece of free hand luggage. This must comply to the airlines rules and be able to fit in to the overhead lockers. The airlines can refuse to take luggage that is over weight or does not fit in to the overhead lockers.

Scheduled Airlines:

Many airlines vary on their free luggage allowance but generally you will be allowed 1 piece of free checked in luggage. The weight should not exceed 23kgs. You will also be allowed 1 free piece of hand luggage as per the information above. For all information relating to Golf Clubs, surf boards or other similar items then please refer to your airline.

b. Airport and Hotel Check In

Check in times vary between airport and airlines used. Generally you should check in at least 3 hours prior to departure for international flights and 2 hours prior to departure on domestic flights. Reserved seat numbers are never guaranteed by airlines and emergency exit row seating is only allocated on the day of departure at the check in desk to persons over 16 years of age and who are 100% physically fit. Unless travelling with British Airways or told otherwise all passengers should re confirm their onward or return flights with the airline locally. Most airlines will advertise toll free contact numbers in local telephone directories. With regard to hotel check in – this is normally 3pm and 11am for check out. These times may vary from hotel to hotel and each hotel reserves the right to alter these times.

c. Travel documents

The Company will endeavour to dispatch all documents to the customer at least 14 days prior to departure. Due to exceptionallybusy periods and delays with the post office it may however not always be possible to achieve this. Once you receive your documents you should check that all of the details are correct and contact us prior to departure should you be unsure of anything to do with your travel arrangements.

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